Refunds and Returns Policy for Faithful Words Co.
Effective Date: January 2, 2025
Introduction
At Faithful Words Co. (“we,” “our,” or “us”), we are committed to providing handmade faith-based home decor that delights our customers. This Refunds and Returns Policy explains the conditions and processes for requesting returns or refunds to ensure transparency and fairness for both our customers and our business.
By purchasing from https://faithfulwords.co, you agree to the terms outlined below. For questions or further assistance, please contact us at [email protected].
1. Eligibility for Returns
1.1 Handmade Nature: Due to the custom and handmade nature of our products, we only accept returns for items that are defective, damaged, or incorrect.
1.2 Conditions for Return: To be eligible for a return, the item must:
- Be in its original condition, unused, and unaltered.
- Include all original packaging and accessories.
- Be accompanied by proof of purchase (e.g., order confirmation or receipt).
1.3 Non-Returnable Items: The following items are not eligible for return:
- Personalized or customized products.
- Sale or clearance items.
2. Refund Process
2.1 Submitting a Request: To initiate a return or refund, please contact us at [email protected] within 14 days of receiving your order. Include the following details:
- Your name and contact information.
- Order number.
- Description of the issue (e.g., defect, damage).
- Photos of the product clearly showing the issue.
2.2 Return Authorization: Once we review your request, we will provide instructions for returning the item if applicable. Unauthorized returns will not be accepted.
2.3 Refund Approval: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days using the original payment method.
3. Return Shipping
3.1 Customer Responsibility: Unless the return is due to an error on our part (e.g., incorrect or defective product), the customer is responsible for return shipping costs.
3.2 Packaging: Ensure the item is securely packaged to prevent damage during transit. We are not responsible for items damaged in return shipping due to insufficient packaging.
3.3 Tracking and Proof: We recommend using a trackable shipping method and retaining proof of shipment until the return is confirmed.
4. Replacement Policy
4.1 Defective or Damaged Items: If you receive a defective or damaged item, we will offer a replacement at no additional cost. Please contact us within 14 days of receiving the product with photos and proof of purchase.
4.2 Availability: Replacements are subject to product availability. If a replacement is unavailable, we will issue a full refund.
5. Exceptions and Disclaimers
5.1 Minor Variations: As our products are handmade, minor variations in size, color, or texture may occur and are not considered defects.
5.2 Lost or Stolen Packages: We are not responsible for packages lost or stolen after delivery. Please ensure the shipping address provided is accurate and secure.
6. Contact Information
For questions about this Refunds and Returns Policy or to initiate a return, please contact us:
Faithful Words Co. 5027 Wayne 380 Patterson, MO 63956 Email: [email protected]
By purchasing from Faithful Words Co., you acknowledge that you have read and agreed to this Refunds and Returns Policy.